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table{border-collapse:collapse;white-space:nowrap;width:100%}.table-scroll th,.table-scroll td{text-align:left;border-bottom:1px solid #f0f0f0;padding:14px 16px;font-size:13px}.table-scroll th{color:#000000e0;background:#fafafa;font-size:12px;font-weight:600}.table-scroll tbody tr:hover td{background:#fafafa}.table-scroll tbody tr:last-child td{border-bottom:0}.staff-person-button{display:flex;color:inherit;text-align:left;background:0 0;border:0;justify-content:flex-start;align-items: center;gap:10px;padding:0}.staff-person-button:hover{background:0 0}.staff-person-button>span:last-child{display:grid;gap:2px}.staff-person-button small{color:#8c95a5;font-size:10px}.table-avatar{display:grid;color:#3855a4;background:#e7ecfa;border-radius:9px;flex-shrink:0;place-items: center;width:34px;height:34px;font-weight:700}.staff-team-tags{display:flex;gap:4px}.staff-team-tags .management-tag{font-size:11px}.staff-availability{display:inline-flex;color:#4b5a70;align-items: center;gap:6px;font-size:12px}.staff-availability i{background:#bfbfbf;border-radius:50%;width:7px;height:7px}.staff-availability.is-available i{background:#55b984}.staff-availability.is-away i{background:#faad14}.staff-availability.is-disabled{color:#bfbfbf}.staff-capacity-count{color:#8c95a5;font-variant-numeric:tabular-nums;font-size:12px}.staff-capacity-count strong{color:#4b5a70;font-size:14px}.staff-table-actions button{color:#1677ff;background:0 0;border:0;min-height:24px;padding:0;font-size:12px}.staff-table-actions button+button{margin-left:14px}.panel{border:1px solid var(--line);background:var(--surface);border-radius:8px;margin-top:18px;padding:18px}#gateway-status{display:flex;border-color:#e5e8ef;flex-wrap:wrap;align-items: center;gap:24px 40px}#gateway-status h3{margin-right:auto;font-size:15px}.gateway-sync-metric{display:grid;gap:5px}.gateway-sync-metric strong{font-variant-numeric:tabular-nums;font-size:18px}.gateway-sync-metric small{font-size:12px}dialog{background:var(--surface);border:0;border-radius:8px;width:min(580px,92vw);max-height:85vh;padding:0;box-shadow:0 6px 16px #00000014,0 3px 6px -4px #0000001f,0 9px 28px 8px #0000000d}dialog::backdrop{background:#00000073}.dialog-heading{display:flex;justify-content:space-between;align-items: center;gap:12px;padding:20px 24px 12px}.dialog-heading h2{font-size:16px}.dialog-heading>button{color:var(--muted);border:0;padding:0 5px;font-size:22px}#dialog-body{padding:8px 24px 24px}#dialog-body form{display:grid;gap:20px}#dialog-body label{font-size:14px}#dialog-body input,#dialog-body select{width:100%}#dialog-body textarea{min-height:88px}#dialog-body form>button:last-child{justify-self:end;min-width:72px;margin-top:4px}#dialog-body label.check{flex-direction:row;align-items: center;gap:8px}#dialog-body input[type=checkbox]{order:-1;width:auto;margin:0}#dialog-body label>small{font-size:12px}.staff-team-options{display:flex;flex-wrap:wrap;gap:12px 20px}.staff-team-options>p{flex:0 0 100%}@media (max-width:1200px){.task-center-toolbar{gap:10px;padding-inline-start:16px;padding-inline-end:16px}#tasks .filters{flex-basis:100%}#tasks .task-grid{grid-template-columns:minmax(280px,38%)minmax(0,1fr)}.task-detail-header,.task-detail-section{padding-inline-start:18px;padding-inline-end:18px}}@media (max-width:860px){.admin-page{padding:16px}.page-heading{gap:10px}.page-heading>div{flex-basis:100%}#tasks .page-heading>div{flex-basis:auto}#tasks .task-grid{grid-template-columns:minmax(240px,40%)minmax(0,1fr)}.task-scope-tabs{max-width:100%}#tasks .filters{flex-wrap:wrap}#task-search{flex-basis:100%;width:100%;max-width:none}.contact-grid{grid-template-columns:1fr}.team-summary{gap:10px}.team-summary-card{padding:16px}.members-panel{padding:16px 12px}}@media (max-width:640px){#tasks .task-grid{display:flex;overflow:auto;flex-direction:column}#tasks .task-grid>aside{border-right:0;border-bottom:1px solid var(--line);flex:0 0 260px}#tasks .task-detail{flex:1 0 420px;min-height:420px}.task-detail-header,.task-detail-section{padding-inline-start:14px;padding-inline-end:14px}.task-detail-heading{flex-basis:100%}.task-detail-header-actions{justify-content:flex-start}.task-scope-tabs{flex-basis:100%}.task-center-toolbar{padding:12px}.team-summary{grid-template-columns:1fr}.team-summary-card{display:flex;justify-content:space-between;align-items: center}.team-summary-card strong{font-size:24px}#team .filters input,#staff-team-filter{flex:100%;max-width:none}#gateway-status{gap:20px}#gateway-status h3{flex-basis:100%}}.conversation-query-page{overflow-y:auto;background:var(--surface);flex:1;min-width:0;min-height:0}.conversation-query-toolbar{display:flex;flex-wrap:wrap;align-items: center;gap:12px;padding:16px 20px 20px}.query-search-control{display:flex;width:min(100%,280px)}.query-search-control input{border-radius:6px 0 0 6px;flex:1;width:0;min-width:0}.query-search-control button{border-radius:0 6px 6px 0;margin-left:-1px}.query-filter{min-width:0}.query-filter select{width:150px;max-width:100%}.query-filter:has(select[aria-label=店铺]) select{width:180px}.query-filter:has(select[aria-label=会话范围]) select{width:190px}.query-error{color:#a8071a;overflow-wrap:anywhere;background:#fff2f0;border:1px solid #ffccc7;border-radius:6px;margin:0 20px 16px;padding:10px 14px;line-height:1.6}.conversation-query-table-wrap{overflow-x:auto;width:100%;min-width:0}.conversation-query-table{border-collapse:separate;border-spacing:0;text-align:left;width:100%;min-width:1060px;font-size:14px}.conversation-query-table th{background:var(--subtle);white-space:nowrap;border-bottom:1px solid var(--line);padding:16px;font-weight:600}.conversation-query-table td{border-bottom:1px solid var(--line);vertical-align:middle;overflow-wrap:anywhere;padding:16px}.conversation-query-table th:first-child,.conversation-query-table td:first-child{padding-left:24px}.conversation-query-table th:last-child,.conversation-query-table td:last-child{position:sticky;background:var(--surface);min-width:200px;right:0;box-shadow:-6px 0 8px -8px #0003}.conversation-query-table th:last-child{background:var(--subtle)}.conversation-query-table tr:hover td{background:#fafafa}.conversation-query-table .query-row-actions{white-space:nowrap}.query-row-actions button+button{margin-left:8px}.query-status{display:inline-block;color:#595959;white-space:nowrap;background:#fafafa;border:1px solid #d9d9d9;border-radius:4px;padding:0 7px;font-size:12px;line-height:20px}.query-status-QUEUED{color:#ad6800;background:#fff7e6;border-color:#ffd591}.query-status-IN_PROGRESS{color:#0958d9;background:#e6f4ff;border-color:#91caff}.query-status-WAITING_CUSTOMER{color:#ad8b00;background:#fffbe6;border-color:#ffe58f}.query-status-RESOLVED{color:#389e0d;background:#f6ffed;border-color:#b7eb8f}.query-simulation-tag{display:inline-block;color:#722ed1;white-space:nowrap;background:#f9f0ff;border:1px solid #d3adf7;border-radius:4px;margin-left:6px;padding:0 5px;font-size:11px;line-height:18px}.conversation-query-table .query-table-empty{text-align:center;color:var(--muted);padding:48px 24px}.query-table-empty>.icon{width:64px;height:48px;margin-bottom:8px}.query-table-empty>.icon svg{width:64px;height:48px}.conversation-query-pagination{display:flex;justify-content:flex-end;align-items: center;gap:8px;padding:16px 24px}.conversation-query-pagination>span{color:#000000a6;margin-right:8px;font-size:13px}dialog.query-detail-drawer{position:fixed;color:inherit;background:var(--surface);border:0;border-radius:0;width:min(680px,100vw);max-width:100vw;height:100dvh;max-height:100dvh;margin:0;padding:0;inset:0 0 0 auto;box-shadow:-18px 0 48px #122a4c33}.query-detail-drawer[open]{display:flex;flex-direction:column}.query-detail-drawer::backdrop{background:#00000073}.query-detail-header{display:flex;border-bottom:1px solid var(--line);flex:none;justify-content:space-between;align-items: center;gap:12px;padding:16px 24px}.query-detail-header h2{font-size:16px}.query-detail-body{overflow-y:auto;flex:1;min-height:0;padding:24px}.query-detail-fields{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));border:1px solid var(--line);overflow:hidden;border-bottom:0;border-radius:8px;margin:0}.query-detail-fields>div{display:grid;grid-template-columns:100px minmax(0,1fr);border-bottom:1px solid var(--line);min-width:0}.query-detail-fields>div:nth-child(2n){border-right:1px solid var(--line)}.query-detail-fields .query-detail-wide{grid-column:1/-1;border-right:0}.query-detail-fields dt,.query-detail-fields dd{overflow-wrap:anywhere;min-width:0;margin:0;padding:9px 12px;font-size:13px;line-height:1.6}.query-detail-fields dt{background:var(--subtle);color:#000000a6;border-right:1px solid var(--line)}.query-messages-heading{display:flex;align-items: center;gap:12px;margin:24px 0 16px;font-size:16px}.query-messages-heading:after{content:"";background:var(--line);flex:1;height:1px}.query-detail-body .query-error{margin:0 0 16px}.query-earlier{display:flex;margin:0 auto 16px}.query-audit-message{border-bottom:1px solid var(--line);padding:16px 0}.query-audit-message-heading{display:flex;justify-content:space-between;align-items: center;gap:12px}.query-message-sender{display:flex;overflow-wrap:anywhere;flex-wrap:wrap;align-items: center;gap:8px;min-width:0}.query-message-role{color:#000000a6;border:1px solid #d9d9d9;border-radius:4px;padding:0 5px;font-size:11px;line-height:18px}.query-audit-message time{color:#9099aa;white-space:nowrap;font-size:10px}.query-audit-message p{color:#3d475d;white-space:pre-wrap;overflow-wrap:anywhere;margin:8px 0 0;line-height:1.65}.query-message-empty{text-align:center;color:var(--muted);padding:32px 0}.query-message-attachment{margin-top:8px}.query-message-attachment button{white-space:normal;overflow-wrap:anywhere;max-width:100%}.query-message-attachment img,.query-message-attachment video{display:block;border-radius:8px;max-width:min(100%,360px);max-height:320px}@media (max-width:768px){.conversation-query-toolbar{gap:10px;padding:16px}.query-search-control{width:100%}.query-filter{flex:calc(50% - 10px)}.query-filter select{width:100%}.query-filter:has(select[aria-label=店铺]) select{width:100%}.query-filter:has(select[aria-label=会话范围]) select{width:100%}.conversation-query-pagination{flex-wrap:wrap;padding:16px}.conversation-query-pagination>span{text-align:right;flex:1 0 100%}.query-detail-body{padding:16px}.query-detail-fields{grid-template-columns:minmax(0,1fr)}.query-detail-fields>div:nth-child(2n){border-right:0}.query-audit-message-heading{flex-wrap:wrap;gap:6px}}#settings{--settings-muted:#667085;--settings-border:#e8ebef;--settings-accent:var(--primary,#1677ff);--settings-radius:10px;--settings-scroll-offset:76px;background:var(--surface);scroll-behavior:smooth;min-width:0;padding:24px 28px}#settings .settings-center-content{display:flex;animation:.18s ease-out settings-center-appear;flex-direction:column;gap:24px;width:100%;max-width:1320px;margin-inline-start:auto;margin-inline-end:auto;padding-bottom:12px}#settings .settings-center-content>*{min-width:0;margin-block-start:0;margin-block-end:0}#settings .settings-intro{display:flex;align-items: center;gap:16px;padding-block-start:2px;padding-block-end:0}#settings .settings-intro-icon{display:grid;color:var(--settings-accent);background:#eaf3ff;border-radius:14px;flex:0 0 48px;place-items: center;height:48px}#settings .settings-intro-icon .icon,#settings .settings-intro-icon svg{width:22px;height:22px}#settings .settings-intro h1{letter-spacing:-.025em;margin:0;font-size:22px;font-weight:650;line-height:1.5}#settings .settings-intro p{color:var(--settings-muted);margin-top:5px;font-size:13px;line-height:1.7}#settings .settings-section-nav{position:sticky;z-index:3;display:flex;background:var(--surface);flex-wrap:wrap;align-self:stretch;align-items: center;gap:6px 12px;width:100%;max-width:100%;padding-block-start:8px;padding-block-end:8px;top:-24px}#settings .settings-section-nav a{display:inline-flex;color:var(--settings-muted);background:var(--surface);text-decoration:none;border-radius:7px;flex:none;align-items: center;gap:8px;padding:7px 12px;transition:color .16s,background .16s;font-size:13px;font-weight:500}#settings .settings-section-nav a:hover{color:var(--settings-accent);background:#f5f7fa}#settings .settings-section-nav a:focus-visible{outline:2px solid var(--settings-accent);outline-offset:2px}#settings .settings-section-nav a[aria-current=location]{color:var(--settings-accent);background:#eaf3ff}#settings .settings-section{scroll-margin-top:var(--settings-scroll-offset);min-width:0}#settings .settings-section-heading{display:flex;align-items: flex-start;gap:12px;padding:4px 2px 16px}#settings .settings-section-icon{display:grid;color:var(--settings-muted);background:#f2f4f7;border-radius:10px;flex:0 0 36px;place-items: center;width:36px;height:36px}#settings .settings-section-icon .icon,#settings .settings-section-icon svg{width:20px;height:20px}#settings .settings-section-heading h2{margin:0;font-size:16px;font-weight:650;line-height:1.5}#settings .settings-section-heading p{color:var(--settings-muted);margin-top:4px;font-size:12px;line-height:1.7}#settings .settings-card-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));align-items: start;gap:18px}#settings .settings-card-grid>*{min-width:0}#settings .settings-card-stack{display:flex;flex-direction:column;gap:16px;min-width:0}#settings .settings-card,#settings .store-config-card{overflow:hidden;border:1px solid var(--settings-border);border-radius:var(--settings-radius);background:var(--surface);min-width:0;box-shadow:0 2px 8px #10182805}#settings .settings-card>header,#settings .store-config-card>header{display:flex;border-bottom:1px solid var(--settings-border);background:#fafbfc;flex-wrap:wrap;justify-content:space-between;align-items: center;gap:8px 12px;min-height:52px;padding:14px 20px}#settings .settings-card>header h3,#settings .store-config-card>header h3{overflow-wrap:anywhere;min-width:0;font-size:14px;font-weight:600;line-height:1.6}#settings .settings-card-body,#settings .settings-card>form,#settings .store-config-card>form{display:grid;gap:16px;min-width:0;margin:0;padding:20px}#settings .settings-card-body>form{display:grid;gap:16px;min-width:0}#settings .settings-card-body>p,#settings .settings-card>form>p,#settings .store-config-card>form>p{font-size:13px}#settings .settings-card form label,#settings .store-config-card form label{min-width:0;font-size:13px}#settings .settings-card label>small,#settings .store-config-card label>small{color:var(--settings-muted);font-size:12px;line-height:1.65}#settings .settings-card input:not([type=checkbox]):not([type=radio]),#settings .settings-card select,#settings .settings-card textarea{width:100%;min-width:0}#settings .settings-card input[type=number]{max-width:180px}#settings .settings-field-grid,#settings .store-field-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,220px),1fr));align-items: start;gap:16px}#settings .settings-field-grid>*{min-width:0}#settings .settings-card-actions,#settings .store-actions{display:flex;flex-wrap:wrap;align-items: center;gap:8px;padding-top:4px}#settings .settings-card-actions button,#settings .store-actions button{flex:none;width:auto}#settings .settings-inline-status{display:flex;color:var(--settings-muted);flex-wrap:wrap;align-items: center;gap:8px;font-size:12px}#settings .settings-draft{display:inline-flex;color:#ad6800;background:#fffbe6;border:1px solid #ffe58f;border-radius:4px;padding:0 7px;font-size:12px;line-height:20px}#settings .settings-response-options{display:grid;gap:12px}#settings .settings-response-options>label{display:flex;cursor:pointer;background:#f6f7f9;border-radius:8px;flex-direction:row;align-items: flex-start;gap:8px;margin:0;padding:12px}#settings .settings-response-options>label:has(input:checked){background:#eaf3ff}#settings .settings-response-options>label:has(input:disabled){cursor:default}#settings .settings-response-options>label>:not(input){display:grid;overflow-wrap:anywhere;gap:4px;min-width:0}#settings .settings-response-options input[type=radio]{accent-color:var(--settings-accent);flex:0 0 14px;width:14px;height:14px;min-height:0;margin:3px 0 0;padding:0}#settings .settings-response-option{display:grid;gap:4px;min-width:0;line-height:1.6}#settings .settings-response-option>span,#settings .settings-response-option>small{color:var(--settings-muted);font-size:12px;line-height:1.65}#settings label.settings-response-option{white-space:normal}#settings .settings-response-options>label>:not(input) small{color:var(--settings-muted);font-size:12px;line-height:1.65}#settings .settings-toggle-row{display:flex;flex-direction:row;justify-content:space-between;align-items: center;gap:16px}#settings .settings-toggle-copy{display:grid;gap:4px;min-width:0}#settings .settings-toggle-copy small{color:var(--settings-muted);font-size:12px}#settings .settings-toggle-row input[type=checkbox]{appearance:none;position:relative;cursor:pointer;background:#bfbfbf;border:0;border-radius:12px;flex:0 0 38px;width:38px;height:22px;min-height:22px;margin:0;padding:0}#settings .settings-toggle-row input[type=checkbox]:before{content:"";position:absolute;background:#fff;border-radius:50%;width:18px;height:18px;transition:transform .16s;top:2px;left:2px;box-shadow:0 2px 4px #0002}#settings .settings-toggle-row input[type=checkbox]:checked{background:var(--settings-accent)}#settings .settings-toggle-row input[type=checkbox]:checked:before{transform:translate(16px)}#settings .settings-toggle-row input[type=checkbox]:disabled{cursor:not-allowed;opacity:.5}#settings .settings-toggle-row input[type=checkbox]:focus-visible{outline:2px solid var(--settings-accent);outline-offset:2px}#settings .settings-model-stages{display:grid;gap:16px;min-width:0}#settings .settings-model-stage{overflow:hidden;border:1px solid var(--settings-border);border-radius:8px;min-width:0}#settings .settings-model-stage>header{display:flex;border-bottom:1px solid var(--settings-border);background:#fafbfc;justify-content:space-between;align-items: center;gap:8px;min-height:40px;padding:9px 14px}#settings .settings-model-stage>header h4{margin:0;font-size:13px;font-weight:600}#settings .settings-model-stage-body{display:grid;gap:16px;padding:16px}#settings .settings-model-input{font-family:ui-monospace,SFMono-Regular,Menlo,monospace}#settings .settings-notice,#settings .settings-card-error{color:#0958d9;overflow-wrap:anywhere;background:#e6f4ff;border:1px solid #91caff;border-radius:6px;padding:10px 12px;font-size:12px;line-height:1.7}#settings .settings-card-error{color:#a8071a;background:#fff2f0;border-color:#ffccc7}#settings .settings-unavailable{display:grid;border:1px solid var(--settings-border);color:var(--settings-muted);overflow-wrap:anywhere;background:#f6f7f9;border-radius:6px;gap:8px;min-width:0;padding:10px 12px;font-size:12px;line-height:1.7}#settings .settings-card input:disabled,#settings .settings-card select:disabled,#settings .settings-card 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